2010: an update (with an overdose of honesty)

You’re probably wondering why I haven’t blogged a wedding for a while. After all, I do have 10 weddings to share with you. What gives?

Well, to cut a long story short, 2009 will be remembered as the year my business got too big for me, without me noticing. Even with quitting my day job halfway through the year, I was still taking on more work than I had time for, and my post production backlog wasn’t improving much.

Somehow I remained optimistic that I’d increase my productivity enough to catch up quickly, so I made unrealistic promises about when photos would be ready, failed to keep them, disappointed my clients, got depressed, became less productive, tried to set new deadlines … and so the cycle continued. It sucked. It hurt many of my wonderful clients, it hurt my beautiful wife, and it hurt my health.

Why am I telling you all of this?

Hard as it is to “bare all” and publicly address this dark chapter in my life and my business, I feel compelled to be honest about the past before getting excited about the future. This blog, being the main place I’m telling the story of OFD, seemed an appropriate place to share about some of the growing pains of doing photography for a living.

Also, I’m very aware that not all of this disappointment and pain is in the past … many are still waiting for their photos, and that upsets me. So, I’m posting this by way of explanation, and also to let you know what I’m doing a) to catch up quickly and b) to make sure post production backlogs never happen again.

Most importantly, I’ve accepted that I need to allow other people to do my post production for me. Given how hard I’ve worked to build my own “brand” of post production, and how difficult it is to teach what I “see” in an unprocessed photo, this was hard to accept. But I’ve been working on a workflow that will make it possible for others to replicate my “look” in post production, and I have my first PP person starting tomorrow (yay!). I’m also looking to bring on an additional PP person, this week or next, to help clear out my current backlog. This will basically triple OFD’s post production staff immediately:)

I’m also working on better processes within OFD, to make sure the day-to-day running of the business is more streamlined, better documented, and less dependent on me.

Meanwhile, I’m not making any more unrealistic promises! If you’re waiting for your photos, please know that I’m aiming to deliver at least 3 weddings per week, which translates to being fully caught up by the end of February. In the near future, I’ll publish a live queue of pending jobs so you can track progress. And if you need a few hi-res photos for thank-you cards or something else, please get in touch; I’ll do whatever I can to help you out.

I’m so very sorry that I’m in this position. I promise I’m doing everything I can to get out of it as quickly as possible, and to stay that way. Thanks so much for your kindness so far.

14 January 2010 - 9.22pm

Shane McGeown - Well done Luke, took a lot of ball’s to share all that info, sounds as though you have the bit by the teeth now and in 2010 you will have more time to concentrate on doing what you do best!

14 January 2010 - 11.25am

steve - bummer to hear that things are still a bit backed up, but the honesty and communication is a really good thing – takes guts, but i’m sure it’s appreciated!

one huge saving grace is that ur photos are always awesome… it was totally worth the wait for us! i hope you can get on top of everything soon!

13 January 2010 - 11.13am

Angela - What a great post and what awesome photos you take. Its hard for me as an absolute beginner to think that people you have been doing this longer than me are having trouble and it almost scares me to death!!! I unfortunately put unrealistic expectations on myself to produce a clients work in record time hoping that they will refer me on but I see this will only hinder me in the future! Thanks for a great post! Sounds like you are getting on top of it

13 January 2010 - 5.28am

Marissa Rodriguez - Such an honest post! It sounds like you are determined to make things better and I’m sure that you’ll enjoy 2010 to the limit! Thanks for posting this, it helps to know I’m not the only one who feels totally behind with everything sometimes.

12 January 2010 - 10.07pm

Niraj Popat - Luke, that took some balls. I’m in a similar boat. I was falling deeper and deeper into the stress cycle of unproductivity. Even after leaving my day job to concentrate on Weddings, it’s tough. Much more tough than I ever thought. Maybe all businesses are like this, but the fact that so many lovely people rely on us to deliver the product, makes things hard. Especially when I consider what critical people we are when it comes to the “want of satisfying” others. It’s made me want to post something short like this on my blog, just to let people know I haven’t forgotten. I work every day on processing as much as I can. It’s hard work, and you know it!

I have taken the start of 2010 as my new beginning, and used it as a bounce back bard, to jump my motivation back into first gear, and start afresh.

Wishing you (and I) and many other photographers who find themselves in a similar situation, the best of luck. All the best mate.

Niraj.

12 January 2010 - 10.05pm

Richelle - Can I just copy this and put it on my blog? haha I did this over the last quarter of 2009 and I’m still trying to catch up. It’s the worst feeling to not be able to deliver what you promise. I’m there right now! Thanks for sharing!

12 January 2010 - 8.43pm

Bobby Earle - I went through the exact same thing in 2008. That was when business got bigger than I could handle.

I love your honesty. You’re admitting what nearly every successful photographer probably wishes he/she could admit. Cheers to 2010 being more controlled! It sounds like you’re making the proper changes, so I’m psyched for you ;)

Bobby

12 January 2010 - 5.17pm

amanda stratton - Luke, I want to thank you for posting this. The same thing happened to me in the past year, and I have been absolutely steeped in guilt over not delivering things as quickly as I felt I should be. My business didn’t grow nearly as much as yours in the past year, but still, I had growing pains, too, and I’m grateful for the knowledge that I’m not the only one. Your photography has always been an inspiration to me, and the fact that you approached this situation and wrote this post with honesty inspires me, too. You truly deserve your success, and I think it’s great that you’ve hired someone to work with you on post-production so that you can continue to grow!

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